Terms & Conditions

1. Reservations

Reservations may be made through our website, telephone, email, authorised booking partners or Online Travel Agencies (OTAs). Reservations are only confirmed once payment has been received or a booking confirmation has been issued.

2. Payments

• Credit Card
• Debit Card
• EFT
• PayFast
• Cash (where applicable)

Full payment or the required deposit may be requested before check-in.

3. Deposits

Certain reservations require a deposit. Failure to pay within the specified period may result in cancellation.

4. Check-in & Check-out

• Check-in: 14:00
• Check-out: 10:00
• Early check-in and late check-out are subject to availability and additional charges.
• Valid identification may be required upon arrival.

5. Cancellation Policy

• More than 7 days before arrival – No cancellation fee.
• 3–7 days before arrival – 50% cancellation fee.
• Less than 72 hours or No Show – 100% cancellation fee.
• Special promotions and group bookings may have different terms.

6. Guest Responsibilities

• Only registered guests may occupy rooms.
• Visitors require management approval.
• Guests must respect other guests and hotel staff.
• Illegal activities, excessive noise, harassment and damage to property are prohibited.
• Smoking is only permitted in designated smoking areas.

7. Liability

Guests are responsible for damage caused during their stay. Luxe Group Hotels is not responsible for loss, theft or damage to personal belongings unless required by South African law.

8. Parking

Parking is provided where available and vehicles remain at the owner's risk.

9. Privacy

Guest information is handled in accordance with the Protection of Personal Information Act (POPIA) and is used only for legitimate business purposes.

10. General

• Housekeeping is provided daily.
• Maintenance issues may require room relocation.
• Force Majeure events may affect hotel services.
• These Terms are governed by the laws of South Africa.
• Luxe Group Hotels may update these Terms at any time.